FAQs

Regal Direct is the online shop of Regal Wholesale, a Merseyside based FMCG wholesaler. It is built for anyone who wants to buy in bulk at lower prices. From households topping up on everyday essentials to smaller businesses that do not yet meet the minimum order value for a full trade account.

Yes. Regal Direct and Regal Sales are both trading names of Regal Wholesale. Regal Direct is our consumer and small business shop. Regal Sales is our dedicated trade platform for larger business customers on credit terms.

Regal Direct is open to everyone, with no minimum order and no account needed. Payment is by debit card, credit card or digital wallet at checkout. Regal Sales is for trade customers placing larger, regular orders, with a minimum order value of £1,000 and the option of a credit account. If your order volumes grow, we can help you move across to Regal Sales.

Yes, the two platforms work alongside each other. Use whichever suits a particular order: Regal Direct for smaller top-up orders paid by card upon checkout, Regal Sales for larger orders on your trade terms.

Regal Direct does not offer credit accounts or invoice payment. All orders are paid by card or digital wallet at checkout. If you would like to discuss a trade account with credit terms, visit Regal Sales (regalsales.co.uk), which handles trade applications for Regal Wholesale.

Yes. Regal Direct has no minimum order value, so it is a straightforward way to buy Regal Wholesale's range in bulk while your order volumes build towards a Regal Sales trade account.

We accept credit and debit cards, plus Apple Pay, Google Pay and other digital wallets at checkout. We do not offer invoice, bank transfer or credit account payment on Regal Direct. If you're looking for a full trade account, potentially with credit terms, please visit Regal Sales (regalsales.co.uk).

Yes, prices are shown including VAT by default. If you need to see prices excluding VAT, for example for business accounting, use the Inc VAT / Exc VAT toggle near the top of every page.

Regal Direct is built for quick orders with no minimum spend, so checkout is limited to card and digital wallet payment to keep that quick and secure. Invoice and bank transfer are available through a Regal Sales (regalsales.co.uk) trade account for qualifying business customers.

Yes, via our Subscribe & Save feature. Most products show an option to purchase products on a subscription basis, offering a discount above our already low prices. You will see this on the product page and the price updates automatically.

Regal Direct pricing is the same for everyone, with bulk value coming from pack size and the Subscribe & Save discount rather than individually negotiated rates. Trade pricing, set per business based on order volume and credit history, is only available through a Regal Sales (regalsales.co.uk) trade account.

Yes. Card payments are processed through a secure, encrypted payment gateway and your card details are never shared with or stored by Regal Direct.

Subscribe & Save lets you set up repeat deliveries of products you order regularly, such as cleaning or laundry essentials, at a discount against the one off price.

This varies by product but typically you'll save approximately 5% against the standard price on every subscription order, shown on each product page before you subscribe.

You choose your delivery frequency when you subscribe, for example every 4, 6, 8 or 12 weeks, and you can change it at any time from your account.

Yes. You can pause, skip a delivery, change frequency or cancel at any time from your account, with no minimum commitment. You'll then pay our standard prices.

Subscription orders are paid by card only, so your repeat delivery can be taken automatically. Digital wallets and other payment methods are not available for subscription orders.

Your Subscribe & Save price is based on the standard price at the time of each delivery, so it can change if our prices change, but your saving against the one off price stays the same.

Free delivery is standard and usually takes 1 to 3 working days.

Not at the moment but this is something that we're looking to introduce soon. We do not deliver on Sundays or public holidays.

We currently deliver to mainland UK, excluding Scottish Highlands, Islands and Northern Ireland. We hope to be able to review this very soon and apologise for any disappointment in the meantime.

You can return most items within 14 days of delivery if you change your mind. The item must be in its original packaging and in a resaleable condition. You will need to cover the return postage. If an item is faulty, damaged or not as described, we cover the cost of the return.

Request your return from your account under My Orders, select the order and items you want to return, and we will guide you through the next steps. Authorisation must be confirmed before an item is returned.

Contact us immediately and we will arrange a replacement, refund or collection at our cost. You will not need to pay return postage for a faulty, damaged or incorrect item.

The same returns process applies to all Regal Direct orders, whether you are shopping as a household or a small business.

It is difficult to give an exact answer as it depends on numerous factors, including the length of time taken by your chosen courier. We aim to complete the refund within 14 days of receiving your returned parcel, subject to our full returns and refund policy.

No, you can check out as a guest. If you would like to track orders, save addresses, reorder easily, utilise the subscribe & save feature and so on, you can create an account during or after checkout. It's quick, easy and secure.

Once your order has been dispatched, you can track it from your account under My Orders, or using the tracking link in your dispatch email.

From your account, go to My Orders and select Reorder against a previous order to add it straight back to your basket. You can adjust quantities and review the latest selling price before checking out.

You can manage your saved addresses from My Addresses in your account at any time.

Select Forgotten Password on the sign in page and we will send you a secure link to reset it.